Which is one of the phases of the Team STEPPS system for safety improvement within health care organizations?
a. storming phase
b. external trainers and internal healthcare staff
c. pretraining assessment to determine the readiness of the site to participate
d. uses an encourager to keep the momentum going
C
Team STEPPs is an evidenced-based teamwork system that emphasizes process and performance improvement for safety concerns within healthcare organizations. It consists of three phases 1) pretraining assessment to determine readiness of site to participate, 2) using internal onsite trainers and healthcare staff (not external trainers and internal healthcare staff), and 3) having an implementation and sustainable plan. The storming phase is part of the five-stage group process as defined by Tuckman and Jensen (1977). The encourager is a team member considered to be a group maintenance role and may be seen in teams, but is not a specific to the Team STEPPS process or one of its phases.
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