What are the four "Cs" of communication?
a. clear
b. clinical
c. concise
d. correct
e. compact
f. complete
A, C, D, F
Zerwekh and Claborn (2009) identified four "Cs" for effective communication particularly in nursing and health care environments. They are: 1) clear (does the team member understand what is being said?); 2) concise (has the sender confused the direction by providing too much unnecessary information?); 3) correct (is the direction given in alignment with policies, procedures, job description, and the law?); and 4) complete (does the team member have all the information necessary to complete the task?).
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