The ultimate goal of delivering superior customer service is to increase ________ ________.
Fill in the blank(s) with the appropriate word(s).
brand loyalty
The ultimate goal of delivering superior customer service is to increase brand loyalty. Customers will usually remain loyal to a company or brand if they feel they receive more value from that company's goods and services than they do from its competitors. Offering superior customer service goes a long way toward ensuring that the company's customers will stay loyal.
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The majority of what looks like interpersonal conflict is actually a communication breakdown. This describes which type of conflict?
A. unfulfilled expectations B. misunderstanding C. competition for supremacy D. personalities
Describe the concept of thin slicing a conversation.
What will be an ideal response?
A collection of criminal statutes is referred to as a ________
A) constitution B) bill C) charter D) penal code
Salubre Pharmaceuticals invested $3.4 billion dollars to develop a new drug for individuals with diabetes. After Salubre receives FDA approval of the drug, its marginal cost to produce the drug for market will be
A. low. B. unpredictable. C. high. D. moderate.