If you are refusing a request but can grant a portion of the request, how should your message close?
A) With a sense of goodwill
B) With a statement about what the company can do, or an alternative
C) By subordinating the news
D) In a passive voice
E) In an active voice
Answer: B
Explanation: B) If you are refusing a request, consider whether you can grant a portion of the request or offer an alternative.
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