Explain the three types of conflict and how they can be good for the organization.
What will be an ideal response?
Task conflict refers to a clash between individuals about the direction, content, or
goals of a work assignment. High task conflict can lead to disagreements that may raise
negative emotions, such as resentment, anger, and aggression. Low levels of task
conflict are believed to have the most positive effect on organizations by stimulating
creativity, healthy competition, and critical thinking among the individuals discussing the
various ways to approach a task. Another benefit of task conflict is that if handled
appropriately, it allows every viewpoint to be heard and discussed, giving the individuals
a sense of recognition and job satisfaction. Relationship conflict is the clash in
personality between one or more individuals in the workplace. This type of conflict can
be useful in resolving disputes if the parties are willing to communicate in a constructive and effective way. Overall, it is considered the most destructive and harmful to
organizations because it can give rise to hostility, mistrust, fear, and negativity.
Managing relationship conflicts can also be time-consuming and take resources away
from other goals and priorities. A major challenge for organizations today is that
workforce diversity brings together dozens of different personalities, attitudes, and
viewpoints, so managers must ensure that workplace relationships are as harmonious
as possible. Process conflict refers to the clash in viewpoints about how to carry out
work. Like task conflict, process conflict can be beneficial to organizations as long as it
operates at a low level. When individuals and groups are given the chance to express
their thoughts and opinions, they are more likely to generate new ideas regarding the
best way to approach and define the process. High levels of debating over processes
can lead to resentment, apathy, and job dissatisfaction.
You might also like to view...
The difference between the actual wages paid to employees and the standard wages for all hours worked is the labor efficiency variance
Indicate whether the statement is true or false
How can an individual find career data?
A) Using a library B) Searching the Web C) Conducting an interview with someone in a particular field D) All answer choices are sources for finding career data.
As it pertains to the diffusion of innovation, if the ________ group is relatively small, the number of people who ultimately adopt the innovation likely will also be small.
A. laggard B. late majority C. innovator D. early adopter E. early majority
Which of the following is true regarding shareholder primacy?
a. It is never legally mandated. b. It is always legally mandated. c. It is legally mandated only in very narrow circumstances. d. There is no such thing.