During a question-and-answer session, while answering a question, ________
A) avoid summarizing the question
B) avoid being defensive or dismissive
C) look only at the person who asked the question
D) avoid breaking the question into parts even if it is complex
E) if you don't know the answer, make up the answer
Answer: B
Explanation: B) While answering a question, avoid being defensive or dismissive. It is a good practice to restate or summarize a question before answering it. If someone asks a question you cannot answer, don't be afraid to say, "I don't know." Credibility disappears when a speaker gets caught making up an answer. If you get a complex question that is difficult to answer, try breaking it into parts.
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