A female patient tells the charge nurse that she does not want a male nurse caring for her. Which intervention by the charge nurse is best?
a. Explain that hospital policy does not allow nursing assignments based on the gender of the nurse.
b. Explore with the patient her beliefs and determine which might have caused her to make this statement.
c. Assure the patient that each nurse is capable of providing professional nursing care, regardless of gender.
d. Comply with the patient's request and assign a female nurse to care for the patient.
B
The nurse should explore reason behind the patient's request, which may have implications for additional nursing needs. If the reason is religious or spiritual, this provides an optimal time to engage in spiritual care. Explaining hospital policy or reassuring the patient of the nurse's competence does not help the nurse understand the primary reason for the request, nor promote patient trust. The same is true of simply complying with the patient's request.
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