A nurse receives frequent personal phone calls. The manager decides to confront the nurse regarding the phone calls. In what manner should the manager address this nurse?
1. Meet with the nurse privately and inquire as to the necessity of personal phone calls.
2. Meet with the nurse and give a verbal warning.
3. The manager should inform the nurse the other nurses are complaining about the phone calls.
4. Instruct the nurse to address the issue with the staff.
1
Explanation: 1. The manager should address the behavior in private and investigate the situation. It may or
may not be appropriate to give a warning. As part of the investigation it would be appropriate
to discuss the complaints of staff in a general manner. It is inappropriate to have nursing staff
address the issues amongst themselves.
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