List at least five good customer-service practices that employees should be taught
What will be an ideal response?
Employees should be taught the following good customer-service practices:
a) Good customer service is a part of internal as well as external communication and service.
b) Good customer service is an attitude that should be demonstrated by all employees.
c) Customers are important to business and should never be considered a nuisance.
d) Treat customers with respect and courtesy.
e) Customers do not depend on us nearly as much as we depend on them.
f) In addition to helping solve customer problems, good customer service includes creating a
positive business atmosphere in which customers can do business.
g) Satisfied customers continue doing business with us and recommend us to their friends.
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