Jon is the manager of a book store. He employs people who love to read and assumes that they will flourish in a book store environment. He encourages his employees to pursue creative ideas such as book clubs and children’s story times to bring customers into the store. Jon uses which style of management?

a) Theory X
b) Theory Y
c) Theory Z
d) None of the above


b) Theory Y

Social Work & Human Services

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The main function of the World Trade Organization is to

A. increase the flow of capital into third-world nations. B. decrease global inequality. C. ensure that trade flows smoothly and freely. D. all of these.

Social Work & Human Services

Physicians report that it is common for patients to be more interested in __________________ than

a. getting pills and removing symptoms; changing a stressful lifestyle. b. changing a stressful lifestyle; getting pills and removing symptoms. c. having surgery; taking pills. d. over-the-counter drugs; prescription medications.

Social Work & Human Services

Health care spending is the largest category in the U.S. budget

Indicate whether the statement is true or false.

Social Work & Human Services

Mike and Sylvia are enjoying their newfound freedom as retirees and are usually content to go with the flow. They are best described as:

A) ?continuers. B) ?adventurers. C) ?searchers. D) ?easy gliders.

Social Work & Human Services