Carlotta is a manager at MedAlly, a manufacturer of home medical equipment. She is putting together a team responsible for monitoring and reporting on customer satisfaction with the company's latest products. Sa'id, José, and Ginny are close friends who have been at the company since the beginning, while Marie and Thom are fairly new to the company. Byron, who works in a different department, is not on the team, but has worked closely with José and Ginny in the past. After a few weeks, Carlotta observes that the team has basically split into two factions, with Marie and Thom working separately from Sa'id, José, and Ginny. What should Carlotta do to encourage greater collaboration among the team members?

Question

A. create an incentive program whereby the person with the highest number of completed surveys receives a fifty dollar bonus
B. offer tiered-rewards for example, free movie tickets or a mall shopping spree-to the team as it accomplishes its goals
C. replace Thom with Byron, reassign Thom and Marie to a different project, and make Ginny the team leader
D. make Thom the team leader and let him decide on the incentives or rewards that will be offered to other team members
E. meet with the team members individually to discuss who they think is contributing the most and who is slacking off

Answer 1

Answer: B