User support managers often use which of these strategies to determine how many staff members to hire to handle the volume of support incidents received?
A. Use an Erlang calculation to estimate staffing needs
B. Hire fewer staff than needed to reduce support costs
C. Hire more staff than needed to make sure all incidents are handled quickly
D. Use industry-standard staffing formulas for help desks
Answer: A
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What will be an ideal response?
A hexadecimal value is a base ____ value.
A. 8 B. 16 C. 10 D. 12
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A) chmod B) chown C) iwconfig D) pwd
From a programmer's point of view, what is the advantage of utilizing a Platform as a Service (PaaS) provider?
What will be an ideal response?