An increasing number of companies are considering their relationships with customers as financial assets. Such firms measure success by calculating the value of their ________
A) CRM
B) VALS™
C) brand personality
D) customer equity
E) positioning
D
You might also like to view...
Which types of bonds can be redeemed by the issuing corporation within the period of time and at the price stated in the bond indenture?
a. held-to maturity securities b. sinking fund c. carrying amount d. callable bonds
what Major themes that can be addressed in lectures or class discussions
What will be an ideal response?
Independent demand items are used internally to produce a final product
Indicate whether this statement is true or false.
Lulumelon owns a chain of fashion stores that serve men, women, and children clothing categories. Jay, a motor accident victim with an amputated leg, applies for a position at one of the stores in an upmarket location. Which of the following assumptions by Lulumelon would prevent them from hiring him?
A. Most workers with disabilities require no accommodation but for those who do, more than half of the workplace modifications cost $500 or less. B. A person with a disability for whom workplace accommodations have been provided has the same obligations and rights as far as job performance is concerned. C. There is no set of guidelines on how to take any potential disciplinary action with disabled employees. D. Absentee rates for sick time are virtually equal between employees with and without disabilities.