To optimize professionalism when receiving telephone calls, which of the following should you do?
A) When answering your telephone, identify yourself immediately.
B) Use No at the beginning of a sentence when needed to get your point across clearly.
C) When answering the phone for someone else, disclose where the person is and when he or she will return.
D) Guarantee a return call when taking a message for someone else.
A
You might also like to view...
According to sales trainer Tony Alessandra, there are three possible service outcomes. Which one should salespeople strive for?
A) the moment of happiness B) the moment of truth C) the moment of misery D) the moment of magic E) the moment of expectation
As used in accounting, the "Notes to the Financial Statements" should be:
A) shown at the bottom of the income statement. B) shown in the notes section of the balance sheet. C) included as an integral part of the financial statements. D) considered an optional part of the financial statements.
Manufacturers find that their large customers always force sellers to do illegal price discrimination
Indicate whether the statement is true or false a. True b. False
If an action is legal, it is ethical
Indicate whether the statement is true or false