Which of the following correctly shows the service recovery process?
a. apology, urgent reinstatement, empathy, and symbolic atonement
b. empathy, apology, urgent reinstatement, and symbolic atonement
c. urgent reinstatement, empathy, apology, and symbolic atonement
d. apology, empathy, urgent reinstatement, and symbolic atonement
a. apology, urgent reinstatement, empathy, and symbolic atonement
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The following information is available for Baxter Manufacturing for April: Actual machine hours 840 Standard machine hours allowed 900 Denominator activity (machine hours) 1,000 Actual fixed overhead costs$3,800 Budgeted fixed overhead costs$4,000 Predetermined overhead rate ($1 variable + $4 fixed)$5 Is the production volume variance for April favorable or unfavorable?
A. Favorable. B. Unfavorable.
A histogram ______.
A. is similar to a scatter diagram B. shows the frequency of occurrences of values C. is also referred to as a heat map D. has been replaced by pie charts
Which of the following would not be debited to the Machinery account?
A) Installation costs B) Electricity used by the machine C) Freight charges D) Cost of trial runs
In December of 2012, Jones Inc was formed as a corporation. The company plans to start its operations in early January of 2013. They have the following purchases budgeted for the first quarter of 2013: January $600,000 February 500,000 March 300,000 Jones has worked out agreements with its various suppliers to pay for one-fourth of a month's purchases each month, beginning in the month of
purchase, until the purchases are paid in full. No purchases were made prior to January. What are expected total cash disbursements for the first quarter of 2013? A) $425,000 B) $625,000 C) $775,000 D) $350,000