The first step in delivering high service quality is:
A. Hiring the right people
B. Understanding customer requirements
C. A service blueprint
D. Innovation
E. Employee training
Answer: B
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When a sandwich chain points out that its meats are sliced in the store while Subway's meats are sliced in a "factory," the type of positioning being emphasized is:
A) product attributes B) competitor C) use or application D) price-quality relationship
According to Schwartz, societies that emphasize intellectual autonomy encourage individuals to ________
A) pursue their own ideas independently B) respect social order and tradition C) place importance on security, obedience, and wisdom D) participate in a shared way of life
What is "fraud in the execution?"
What will be an ideal response?
Which of the following is an expense that results from the usage of a natural resource?
A) depletion B) amortization C) depreciation D) obsolescence