The first step in delivering high service quality is:

A. Hiring the right people
B. Understanding customer requirements
C. A service blueprint
D. Innovation
E. Employee training


Answer: B

Business

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When a sandwich chain points out that its meats are sliced in the store while Subway's meats are sliced in a "factory," the type of positioning being emphasized is:

A) product attributes B) competitor C) use or application D) price-quality relationship

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According to Schwartz, societies that emphasize intellectual autonomy encourage individuals to ________

A) pursue their own ideas independently B) respect social order and tradition C) place importance on security, obedience, and wisdom D) participate in a shared way of life

Business

What is "fraud in the execution?"

What will be an ideal response?

Business

Which of the following is an expense that results from the usage of a natural resource?

A) depletion B) amortization C) depreciation D) obsolescence

Business