A new mother says, "My baby is being kept in the nursery. I'm really worried about him. I'm also worried that the separation will interfere with breastfeeding." The most appropriate response by the nurse is,
a. "Well, that's not my territory. You'll have to deal with the nursery staff about breastfeeding."
b. "As a nurse on this unit, I can assure you that we will do all we can to help you."
c. "I can see you're upset about this, but to be honest with you, I'm a new nurse here, and I'm not sure how I can help you."
d. "I can see this is a problem for you. I will go to the nursery and see if I can get some answers for you."
ANS: D
A
Telling the mother that she will need to deal with the nursery staff does not address the concern of the mother.
B
Saying that the staff of the hospital will do all they can to help does not address the concern of the mother.
C
The nurse telling the mother that he is new and does not know how to help does not address the concern of the mother.
D
The nurse's response fits the circumstances and matches the mother's message of being concerned about the separation and breastfeeding.
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