The service-profit chain is designed to help managers better understand the key linkages in a service delivery system that drive ________.
A. brand awareness and economies of scope
B. customer loyalty, revenue growth, and higher profits
C. production and distribution
D. customer satisfaction, promotion, and higher demand
E. marketing and sales
Answer: B
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Which of the following organisms are ultimately dependent on the sun as a source of energy?
A. A night-blooming flower that is pollinated by night-flying bats. B. A cave fish that feeds on plant debris. C. An underground earthworm that avoids the sun. D. All of the choices ARE ultimately dependent on the sun. E. All of the choices are NOT ultimately dependent on the sun.
Choosing a good attorney is a time-consuming but vital task that should be accomplished immediately after startup.
Answer the following statement true (T) or false (F)
When packaging content, you need to pay attention to its ease of use and visual appeal
Indicate whether this statement is true or false.
Jack, an American sales manager, travels to Argentina to make a business presentation. His counterpart, Santiago, does not speak English very well. During the presentation, when Jack pauses after a question, Santiago takes a long time to respond. When he does respond, he uses poor grammar and mispronunciations. How should Santiago's reaction be interpreted?
A. Santiago is stereotyping Jack. B. Santiago has poor knowledge of the topic. C. Santiago is thinking slowly in his language. D. Santiago is not interested in the presentation. E. Santiago lacks experience in his field.