A nurse is irrigating pressure ulcers on a patient's coccyx. When the patient asks how they are healing, the nurse grimaces and says, "Oh, they're doing just fine." This is
a. incongruence between verbal and nonverbal messages.
b. a confirming statement.
c. objectivity in responding to the question.
d. the therapeutic use of humor.
ANS: A
A
The words say, "It's OK," but the facial grimaces say it is not.
B
The verbal and nonverbal messages do not match.
C
Objectivity is not found in the statement.
D
There is no use of humor.
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