When making a claim by using online customer support, what information should be provided first?
A) Name and contact information
B) Statement of good will
C) A list of product defects
D) Reason for writing
E) Where item was bought and price
Answer: D
Explanation: D) Companies deal with many claim messages each day, and readers need to find the main point quickly, followed by a short explanation of the reason.
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Form W-4 is a form authorizing employers to withhold a portion of employee earnings for payment of anemployee's federal income taxes
a. True b. False Indicate whether the statement is true or false
Which of the following companies is most likely to use process costing?
A) a music studio B) a breakfast cereal company C) an accounting firm D) a building contractor
Jarrad has been assigned a group project in his communication class. He seeks out the other group members and they have an initial meeting for introductions and calibrating their expectations for the assignment. In what stage of group development is Jarrad’s group?
a. forming b. storming c. norming d. performing
Which of the following lists consists of support activities?
A. human resource management, technology development, customer service, and procurement B. customer service, information systems, technology development, and procurement C. human resource management, customer service, marketing and sales, and operations D. human resource management, technology development, procurement, and general administration