Which of the following statements correctly describes tactics used in negotiation?
a. Telling jokes to relieve tension is considered appropriate.
b. Distracting tactics can be beneficial to the negotiation process.
c. All cultures consider negotiation to be retaliatory.
d. Using role reversal to put yourself in the other's position is recommended.
D
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Fill in the blank(s) with the appropriate word(s).
Part-time customer service representatives are far less likely to be satisfied with their work as full-time staff
Indicate whether the statement is true or false
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Indicate whether the statement is true or false
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