"We have rapidly grown into a top-tier provider of environmental services worldwide, and our clients expect us to employ top-tier talent and use top-tier technology tools," said Leo Dischinger, Chief Technology Officer. "Therefore, over the next two years, our company is going to invest in top-tier technology tools. But we first have to understand what we currently use in our worldwide offices-that is, determine which technologies the company most depends upon." The first step that Leo is describing is
A. a gap analysis.
B. a technology audit.
C. a benchmarking study.
D. a SWOT analysis.
E. an environmental scanning effort.
Answer: B
Business
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