The leadership team in a multisystem healthcare organization have approved each staff member to have an email address for communication. Which information should the team include when developing the guidelines for email use? Select all that apply.

Question

A) Use a clear subject line.
B) Add exclamation points.
C) Proofread before sending.
D) Use professional language.
E) Avoid the use of "reply all."

Answer 1

A) Use a clear subject line.
C) Proofread before sending.
D) Use professional language.
E) Avoid the use of "reply all."

Explanation: A) A clear subject line allows the recipient to quickly identify important emails for timely review.
B) Exclamation points add emotional drama or immaturity to an email message.
C) Mistakes in spelling and grammar can discredit the sender's reputation; in addition, spellcheck can sometimes substitute very inappropriate words into a professional email.
D) Do not use nicknames, colloquial expressions, or slang when addressing emails in a professional environment.
E) Using the reply-all function can clutter inboxes with information not relevant to a major of the people on the original email thread.