A customer service rep's main job is to
A. set up retail displays for retail customers.
B. find a remedy when something goes wrong with a firm's marketing mix after a purchase.
C. listen to customer complaints.
D. get new orders.
E. take orders.
Answer: B
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Which of the following entries ensures the proper separation of revenues and expenses between successive accounting periods?
a. adjusting; b. closing; c. reversing; d. general journal; e. purchasing.
If the amount of a debt is "due and certain," ________.
A. there is a dispute about the amount of the debt B. there is a dispute about the existence of the debt C. a promise to pay less than the amount lacks consideration D. the debt is considered to be an unliquidated one
Volvo ended its mechanistic approach--where people worked separately on a production line, specializing in one task--by creating a new design in which a group of highly skilled employees worked together to assemble the cars using a collection of parts. As a result, people no longer felt like they were “machines” and became more motivated, productive, and effective. This is an example of which organizational development intervention?
A. sociotechnical system design B. task–technology C. quality of worklife D. people-focused
Neilsen is an example of a
A) successful MPR organization. B) traditional, global advertising firm. C) mass media company serving hundreds of markets across all media. D) company that measures online audiences, features, and usage patterns. E) major financial auditing firm.