A server at a restaurant accidentally took the incorrect dish to a customer. The customer loudly berated the server over the mistake. The server apologized profusely, forced a smile, and quickly corrected the order. After her shift, the server complained to a coworker about how rude the customer had been and how angry she had been as a result. What represents the worker's front-stage performance?
A. the server serving the wrong dish
B. the server smiling and apologizing
C. the server correcting the order
D. the server complaining to the coworker
Answer: B
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