Information literacy involves _____
A) the ability to locate information using traditional means such as foot searches and
the use of LOC subject headings
B) the ability to locate information using electronic means, and send findings to
oneself via e-mail
C) the ability to paraphrase information from sensational sources so that it is credible
enough to be used in a speech
D) the ability to recognize when information is needed and how to locate it, evaluate
it, and use it effectively
D
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Explain the different strategies regarding what to record and how to record it when conducting research
What will be an ideal response?
Tanya works as a customer care executive at the Squimm Group, a watchmaking company. She received a letter of complaint from a customer saying one of their watches was faulty, and he wanted a replacement
Tanya followed up by sending the customer a letter saying, "We would be happy to replace the watch if you mail or fax methe relevant receipt." What action did Tanya take? a. Develop goodwill b. Deliver bad news tactfully c. Overuse intensifiers d. Use subordination
According to the authors of your textbook, why is nonverbal communication important?
A. All of the meanings in any communication encounter are carried on the nonverbal level. B. Competent small group communication is not possible without understanding nonverbal communication. C. We must understand the way in which the new medium of computer-mediated communication eliminates much of the nonverbal context. D. We rely heavily on nonverbal messages to infer the internal states of others. E. Nonverbal communication will insure one is an effective public speaker.
Saturation is
a. the process by which a variable is measured b. a logic system in which tentative conclusions is drawn from observations c. when observations continually support the tentative conclusions of the researcher d. when a researcher forwards a comprehensive set of hypotheses