Hospitality industry scholars cited in the chapter describe three possible strategies for mitigating the unpleasant nature of having to wait. What are these? Give an example of the use of each
What will be an ideal response?
Hospitality industry scholars recommend:
• Manage the reality of the actual wait with techniques that better match capacity with customer demand. (Have appropriate staffing for peak times, for example)
• Manage the perception of the wait by distracting the customer. (Examples cited in chapter: a TV or fish tanks or something of interest to look at; some form of entertainment as in amusement parks with roving entertainers; invite customers to participate in some activity to pass the time.
• Make the wait invisible with virtual queues. (Ex: Customers may do something else such as shopping and restaurant pager will alert them when a table is ready.)
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One of the advantages of holding real estate over stocks is that
A. real estate assets are more liquid than stocks. ? B. monetary return on real estate is always greater than the monetary return on stocks. C. ?part of the returns on real estate are not subject to tax payments, while all returns on stocks are subject to tax payments. D. principal amount required for investing in real estate is often smaller than the principal amount required to invest in stocks.
Earned media includes company-generated advertising, publicity, and other promotional efforts
Indicate whether the statement is true or false
In 2013, the nonprofit sector employed what percentage of the total U.S. workforce?
A. 5% B. 10% C. 20% D. 30%
When indirect labor is applied to a job in process, the manufacturing overhead account is debited
Indicate whether the statement is true or false