The central theme of TQM is:

A) ?A formal, rigid structure
B) ?Centralization
C) ?Importance of the customer/client
D) ?Employee morale and productivity


C

Social Work & Human Services

You might also like to view...

The highest standards of thinking and a professional's willingness to reflect on the effects their interventions may have on the welfare of their clients describes what kind of ethics?

a. Mandatory ethics b. Principle ethics c. Aspirational ethics d. Positive ethics

Social Work & Human Services

Design a research question that uses age and education. Design a frequency table and a question that is related to probability for your research question.

What will be an ideal response?

Social Work & Human Services

If all workers in an agency were free of racism, the agency could not have racist policies

A. True B. False

Social Work & Human Services

Which model places the most emphasis on scientific verification of observations?

A) Behavioristic B) Humanistic C) Psychoanalytic D) Existential

Social Work & Human Services