Jean-Pierre, a customer care executive at Jagger Solutions, has to send a letter to a customer acknowledging herfeedback. He also has to convince her to continue using his firm's services and products
Which type of letter does Jean-Pierre have to send the customer?
a. Correspondence
b. Goodwill
c. Complaint
d. Memorandum
A
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The number of very large ethnic/religious groups in Singapore is:
a. One b. Two c. Three d. Four e. Five
Listeners tend to remember only about ________ of what we hear, but we often remember as much as ________ if we see the information as well as hear it
A) 10%; 65% B) 5%; 30% C) 25%; 50% D) 50%; 85% E) None of the above; we remember just as much when we hear information as when we see it, too.
Ramona works at a construction firm where she is the only woman. The men she works with think it is funny to make sexually suggestive jokes in front of her, make derogatory comments about her gender, and put sexually suggestive pictures in her locker. Ramona is experiencing which type of sexual harassment?
A. work-based B. quid pro quo C. gender-based D. hostile work environment
Which branch of feminism believes that it is nearly impossible and a poor use of its resources to attempt to reform America's patriarchal, capitalistic culture?
a. separatism b. radical feminism c. cultural feminism d. power feminism e. revalorism