An adolescent experiencing status asthmaticus is rushed to the emergency department by ambulance. The parents arrive and ask to see their child. The triage nurse at the reception desk knows that the adolescent was pronounced dead on arrival. Which is the best action by the triage nurse at this time?
1. Ask the parents to please take a seat in the waiting room.
2. Immediately escort the parents to a quiet, private room.
3. Tell the parents that they must wait because only the healthcare provider can talk with them.
4. Immediately tell the parents, "I'm sorry, but your child didn't make it."
2
Explanation:
1. Asking parents to wait is uncaring and insensitive.
2. The best nursing intervention is to give the parents an appropriate environment before they are told the news, so that they can begin grieving privately.
3. Nurses as well as other healthcare providers are capable of breaking bad news to families with caring and empathy.
4. Telling the parents the news in public is uncaring and insensitive.
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