Your audience will be less accepting of bad news if you ________
A) treat them politely
B) express understanding of their concerns
C) show respect for them
D) use the word "you" a lot
E) employ neutral language
Answer: D
Explanation: D) Excessive use of the word "you" in a bad-news message may be perceived as accusatory or blaming. If the audience feels blamed rather than respected it is less likely to be open to your message.
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______ tends to be less concrete and occurs over a somewhat long time horizon.
a. Values b. Goals c. Vision d. Groupthink
According to integrated social contracts theory, antidiscrimination laws would be an example of ______.
A. hypernorms B. microsocial contracts C. macrosocial contracts D. moral free space
Which one of the following explains why the text refers to public relations as a "staff function"?
A. Staff functions include all of top managers B. Staff functions advise those who set policy and oversee operations
In the ________ organizational pattern, the main idea comes first, followed by details, explanation, or evidence
Fill in the blank(s) with correct word