All shipments from a kitchen supply company are delayed because products are stuck in customs overseas. Jacqueline, a delivery manager, is required to inform a client that she will not be able to make his delivery by the required date. Since Jacqueline has a good relationship with this client, she expects him to understand. In which of the following ways should she express the negative message to her client?
A. She should mention the delay at least a few times in the body to ensure the message is clear to him.
B. She should clearly and unemotionally tell him that there might be a delay in delivery, but she should avoid providing any other information.
C. She should first inform him about the customs issue and then state that the delivery will be delayed.
D. She should begin by telling him that one of her team members had forgotten to inform her of the delivery date.
E. She should end her message with an apology and a statement of regret.
Answer: C
You might also like to view...
What is the most common way for two people to touch one another during a business situation?
Fill in the blank(s) with the appropriate word(s).
McDonald's placement of a small toy in each Happy Meal as a reward for coming to the fast-food restaurant and ordering its food is based on which theory of learning?
A) operant conditioning B) cognitive dissonance C) cognitive learning D) classical conditioning E) observational learning
All of the following are reasons for the abuse of power EXCEPT ______.
A. powerful people devote little time to finding out how others think or feel B. powerful people protect their positions by attacking those perceived as threats C. powerful people are more likely to rely on personal power bases D. powerful people ignore the needs of others
In ________, employees who are evaluated more highly receive larger or more rapid increments than average or poor performers.
A. a two-tier pay plan B. merit progression C. a union spillover D. automatic progression