When implementing TQM the first step is to collect data by ___________________
A. sending surveys to the building's tenants, customers and contractors
B. benchmarking the levels of service at similar facilities
C. both A and B
D. none of the above
C
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What collects on upper furnace tubes, causing oxidation failures and critically attacking refractory insulation?
A. Excess fuel B. Nitrogen oxide C. Vanadium ash D. Carburization
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Tuggers are pneumatic _____.
a. jacks b. trucks c. tow-motors d. winches
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When heat flows from a warm object that is in contact with a cold object, heat transfer
occurs as: A. radiation B. convection C. conduction
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Among the core virtues that guided Roman males were
a. industria, frugalitas, and fides. b. courage, gravitas, and introspection. c. piety, glory, and avarice. d. fides, clientage, and gloria.
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