Nivea works for Bonbon, a fair-trade chocolate company based in California. In addition to being recognized for the delicious, low fat treats the company manufactures, Bonbon is also known for fair labor practices at its factories. When interviewed, 83% of the company’s loyal customers said when they couldn’t find Bonbon products for purchase in local stores, they ordered them online rather than buy substitute products.
?Which type of brand loyalty is illustrated here?
a. ?brand preference
b. ?brand competition
c. ?brand insistence
d. ?brand recognition
e. ?brand name
Ans: c. ?brand insistence
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