Which of the following are benefits to CRM?
a. Lower costs
b. Higher revenue
c. Improved strategy and performance measurement
d. All of the above
D
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Cameron, editor of the local newspaper, assigned to Jim the writing of a story about pollution of a nearby stream. Although Jim used reasonable care in gathering and checking his information, unknown to Jim, the story contained a defamatory statement about Maureen. Maureen reads the story and sues Jim for libel. Cameron, who read and published the story
a. must indemnify Jim for Maureen's claim. b. need not indemnify Jim for Maureen's claim because Jim should have checked his facts more carefully. c. need not indemnify Jim for Maureen's claim because Jim breached his duty to obey instructions. d. can recover damages from Jim for any injury to the newspaper resulting from Jim's story.
The ________ gap can be closed by getting employees to meet or exceed service standards when the service is being delivered by empowering service providers, providing support and incentives, and using technology where appropriate.
A. standards B. delivery C. communications D. knowledge E. acceptance
A company can broadly prohibit its employees from criticizing the company via social media
a. True b. False Indicate whether the statement is true or false
Discussion forums are moderated for the purpose of nurturing discussions and blocking users who violate the rules
Indicate whether the statement is true or false