Marcel works in the linen department of a large department store. When a customer arrives to collect a tablecloth that she had specially ordered, she is disappointed to know that the delivery of the ordered merchandise has been delayed. Marcel is able to use empowerment to bridge the ________ by offering to deliver the product to the customer's residence.
A. delivery gap
B. brand gap
C. knowledge gap
D. communication gap
E. research gap
Answer: A
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