Julian, a production worker in a doll manufacturing plant, recently changed positions on the manufacturing line from painting the eyes, to attaching arms to each doll. In the past, his work was always impeccable with a very low rate of mistakes, but since the switch, the quality team has found numerous dolls with arms that were haphazardly attached. When his supervisor approached him about his quality issues, Julian replied that other workers down the line were working too quickly, so he didn't have enough time to attach the arms properly each time. In the past, when the product quality was acknowledged, Julian always took the credit and boasted about his abilities. Julian is demonstrating
A. a self-fulfilling prophecy.
B. the fundamental attribution error.
C. a self-serving bias.
D. a correspondence bias.
Answer: C
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Which of the following terms refers to customers who make repeat purchases and tell others about their positive experiences with a product or service?
A) barnacles B) customer evangelists C) butterflies D) surrogate customers E) market mavens
Joe, the owner of ABC Electronics, just discovered that his trusted friend Paul, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Joe must decide whether to ignore his friend's actions and avoid bad publicity for ABC Electronics, or to have Paul arrested for embezzlement. Joe is facing
A. a whistle-blower. B. a synergy factor. C. an issue of corporate governance. D. a social audit. E. an ethical dilemma.
Under a perpetual inventory system, when a shortage is discovered
A) Merchandise Inventory is debited B) Cost of Merchandise Sold is credited C) Inventory Shortages is credited D) Merchandise Inventory is credited
Most nouns become plural by adding the letter s to the singular noun
Indicate whether the statement is true or false