Which of the following is NOT a benefit provided by a service guarantee?
A. The ability to generate meaningful and relevant feedback from customers
B. A way to improve employee morale
C. The ability to set clear standards for the organization
D. A way to increase a customer's sense of risk
E. A way to create useful feedback that can be integrated into continuous improvement efforts
Answer: D
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Adam, the owner of Adam's Roofing, was talking to a visitor in his office, telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work, which significantly affects our work outcomes. Plus, we do things together outside of work. This is the 'social glue' that binds the members of our company together." Adam was referring to his company's
A. mission statement. B. organizational culture. C. code of ethics. D. diversity plan. E. analytics.
On June 1, Kareem sends Fatima an e-mail offering to build her a new garage for $20,000. In his e-mail, Kareem wrote, "acceptance by certified mail is advisable." On June 2 at 8 a.m., Kareem sends Fatima a certified letter attempting to revoke the offer. At 2 p.m. the same day, Fatima mails Kareem a letter via certified mail attempting to accept his offer. Under these circumstances, ________.
A. the parties do not have a contract until Kareem receives Fatima's acceptance B. Fatima's acceptance is effective upon dispatch C. Kareem's revocation is effective and the parties do not have a contract D. the parties do not have a contract as the trade usage is telegrams and not certified mail
Which of the following is TRUE of posting from a sales journal to the general ledger?
A) Entries in the sales journal are posted to either the accounts receivable subsidiary ledger or the general ledger. B) Individual accounts receivable are posted daily from the sales journal to the accounts receivable subsidiary ledger. C) Even though the sales journal is posted monthly to the subsidiary ledger, it is a reliable record of the amount received from each customer. D) Under a perpetual inventory system, the sales journal will not have the Cost of Goods Sold DR and Merchandise Inventory CR column.
Why is it important for managers to define the problem and establish research objectives?
What will be an ideal response?