Which of the following is a routine announcement?
A) Notifying customers about a change in policy
B) Persuading a client to accept a new deadline
C) Acknowledging that you have a meeting with your boss
D) Notifying a customer that you will grant his claim for a refund
E) Expressing concern when a coworker has experienced personal misfortune
Answer: A
Explanation: A) An announcement is a message that publicly notifies an audience of information they need or want to know. Only this choice is an announcement.
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Information such as facts, techniques, and procedures that trainees can recall after training is an example of
A. return on investment on training. B. training credits. C. transfer of training. D. training improvements. E. training outcomes.
Price-earnings ratio is a measure of profitability
Indicate whether the statement is true or false
The term ________ is used in the text to describe the competitive, win-lose situations such as haggling over price that happens at yard sale, flea market, or used car lot.
Fill in the blank(s) with the appropriate word(s).
In a large bureaucracy with an overabundance of policies, managers are most likely to manage conflict with which strategy?
A. accommodating B. compromising C. avoiding D. problem-solving