A nurse manager is trying to manage a conflict between a staff nurse and a medical student. Which statement by the manager would the nursing supervisor interpret as following the rules of basic mediation?
1. "Both parties need to grow up. They are so immature."
2. "The problem is partially the fault of both parties."
3. "I stopped the conversation frequently to have the parties summarize what was being said."
4. "They just went on and on. I had to stop the discussion because I was out of time."
3
Rationale 1: The manager should protect the party's self-respect. Characterizing them as immature is not appropriate.
Rationale 2: The manager should not put the blame for the problem on the parties involved, but should make them responsible for finding a solution.
Rationale 3: Having the parties summarize the discussion helps to ensure active listening.
Rationale 4: The manager should encourage full discussion and should plan adequate time for this to occur.
Global Rationale:
You might also like to view...
The nurse is aware of many contributing factors to complications of IV therapy. Which of the following factors contribute to localized complications? Standard Text: Select all that apply
1. Skin integrity 2. Site of infusion 3. Duration of infusion 4. Client's medical condition 5. Client activity
A client with bladder cancer is scheduled to have intravesical chemotherapy. Which statement made by the client indicates correct understanding of this therapy?
a. "My hair will start growing back in 3 to 6 weeks after chemotherapy is over." b. "My white blood cell count will drop and I will be at increased risk for infection." c. "This type of chemotherapy is used when no distant metastases are present." d. "Chemotherapy only controls cancer, so I will also need radiation."
During the health history interview for a homeless patient, the patient states, "I have a problem with alcohol." Based on this data which does the nurse suspect may also be an issue for this patient?
1) Incontinence 2) Hypertension 3) Poor nutrition 4) Poor hygiene
Bromocriptine is prescribed for an infertile woman. Which chemical will be affected by this medication?
1. Progesterone 2. Alkaline phosphatase 3. Prolactin 4. Glucose