Customer service guarantees are becoming less common because service companies can't live up to their promises.
Answer the following statement true (T) or false (F)
False
Service guarantees are becoming more common as a way to attract, and keep, customers.
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Which of the following is an example of weak color contrast?
A. white background with blue characters B. yellow background with white characters C. dark green background with yellow characters D. red background with light pink characters
Which of the following is a similarity between conveying bad news electronically and personally??
A) ?Both prevent the misinterpretation of messages. B) ?Both enable immediate feedback. C) ?Both require empathy and tact. D) ?Both reduce the potential for escalation of emotion.
At the ______ stage of the cycle of adjustment to the foreign environment, the expatriate begins to understand cultural differences, learns the ways to get things done, and begins to settle into the rhythm of daily living in the foreign country.
A. mastery B. adjustment C. honeymoon D. culture shock
Controlling shareholders have no fiduciary responsibility to minority shareholders
a. True b. False Indicate whether the statement is true or false