____ is considered a soft skill.
A. Time-management
B. Problem-solving
C. Stress-management
D. Organizational ability
Answer: B
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When we assume an attentive posture, make good eye contact, and display appropriate facial expressions, we are doing which of the following?
A. listening with our whole body B. appearing to be waiting for our turn to speak C. being a distraction to the speaker D. fidgeting
Which of the following occurs when the rater’s overall negative impression or evaluation strongly influences the rating of specific attributes?
A. halo effect B. horns effect C. contrast effect D. recency effect
During the prospecting step of the selling process, the salesperson meets the customer for the first time
Indicate whether the statement is true or false
Academic research and workplace research have nothing in common
Indicate whether the statement is true or false.