Salespeople use social media to:
A) design web pages with product features
B) learn to use administrative software
C) create and maintain customer contact
D) set up mobile offices from their vehicles
E) automate selling so they do not have to make client contact
C
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GAAP for pension plans requires companies with defined benefit pension plans to
A) recognize pension expense based on accrual-basis concepts. B) recognize pension expense as an amount equal to the actual cash paid to retired employees for the current year. C) recognize a pension liability based on the projected benefit obligation concept. D) disclose annual pension cost in a footnote only; pension cost was not required to be reported on the income statement.
How does projection occur?
What will be an ideal response?
All EXCEPT which of the following are reasons that service guarantees are powerful tools for both promoting and achieving service quality?
a. Guarantees reduce consumer complaining, increasing customer satisfaction and information from customers. b. Guarantees force firms to focus on what their customers want and expect in each element of the service. c. Guarantees set clear standards, telling customers and employees alike what the company stands for. d. Guarantees building "market muscle" by reducing the risk of the purchase decision and developing long-term loyalty. e. Guarantees force service organizations understand why they fail and encourage them to identify and overcome potential fail points.
Generally, costly one-of-a-kind merchandise is evaluated via inspection
Indicate whether the statement is true or false