A union representative has issued a written appeal to the CNO (chief nurse officer) regarding an employee?s verbal reprimand. Which action by the CNO would be appropriate?
1. Inform the CEO (chief executive officer) of the appeal.
2. Notify the hospital?s legal counsel.
3. Call the employee and obtain information regarding the reprimand.
4. Arrange a meeting with the employee, agent, and grievance chairperson.
4
Explanation: 1. The second step in the grievance process is to arrange a meeting with nursing administration,
the employee, agent, and grievance chairperson. The CNO may notify the CEO but this is not
necessary. Legal counsel does not need to be involved at this time. It is inappropriate and
violates the employee?s right to elicit information regarding the appeal without union
representation.
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