Anger:

a. is usually directed at only inanimate objects such as a computer.

b. is an example of an emotion that cannot be managed.

c. requires no special action on your part.

d. is a normal, usually healthy, emotion.


d

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What will be an ideal response?

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Indicate whether the statement is true or false

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With respect to 5S, which of the following Japanese terms refer to formalizing procedures and practices to create consistency and ensure that all steps are performed correctly?

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