Which of the following is a major advantage of mystery shoppers?
a. They are inexpensive.
b. Their findings have statistical reliability.
c. They are unbiased and without expectations.
d. They observe and report on service delivery from up close.
d. They observe and report on service delivery from up close.
You might also like to view...
The first stage of change, the ________ stage, involves preparing the organization to accept that change is necessary, which involves break down the existing status quo before you can build up a new way of operating. According to Lewin, key to this is developing a compelling message showing why the existing way of doing things cannot continue.
A. freezing B. unfreezing C. reinforcing D. resisting E. changing
The vice president of a corporation:
A. has charge of the funds of the corporation. B. cannot be leading any specific department of the company. C. cannot have implied authority. D. has no authority by virtue of that office.
The third step in the innovation process includes ______.
A. idea generation B. problem development C. identifying advantages and disadvantages related to the idea D. producing and distributing the new product or idea
Which of the following taxes is not a significant source of revenue for local governments?
A. Real property tax B. Employment tax C. Personal property tax D. All of the above