Answer the following statements true (T) or false (F)
1. A critical incident is either positive or negative, while a moment of truth refers to a positive memorable experience that wows the guest.
2. Services tend to be both produced and consumed simultaneously.
3. True service interactions must be face-to-face.
4. Service quality is equal to the service value divided by all costs incurred by the guests.
5. Hospitality employees respond best to managerial strategies different from those to which manufacturing employees respond.
1. False
2. True
3. False
4. False
5. True
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The modified cash basis to determine warranty expense
A) violates the matching concept. B) requires recognition in the period of sale of the estimated warranty expense and warranty liability. C) separates accounting for two components of the sales price: the price of the product and the price of the warranty. D) records warranty expense when the merchandise under warranty is sold.
Authorization of purchases in a merchandising firm occurs in the inventory control department
Indicate whether the statement is true or false
Which of the following is the last step in an investigation?
a. Interview suspect b. Interview former employees c. Interview former buyers d. Perform surveillance
Impulse products are products that are purchased without prior plans, like fragrances and cosmetics in department stores and magazines in supermarkets.
Answer the following statement true (T) or false (F)