In Juran's quality trilogy, the process of preparing to meet quality goals is called:
a. quality planning.
b. quality control.
c. quality improvement.
d. quality leadership.
a
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The authority to accept incoming goods in receiving should be based on a(n):
A. bill of lading. B. materials requisition. C. approved purchase order. D. vendor's invoice.
Answer the following statements true (T) or false (F)
1. Idealized influence focuses on the exchanges that occur between leaders and their followers. 2. Charismatic leadership transforms followers' self-concepts and tries to link the identity of the followers to the collective identity of the organization. 3. Criticisms of transformational leadership are that it is elitist and antidemocratic, and it suffers from heroic leadership bias. 4. Transactional leadership raises the level of motivation and morality in followers. 5. The contingent reward factor is more effective than the management-by-exception passive factor.
Which of the following groups of people is most in need of giving in the form of job opportunities?
a. the disabled b. delinquent teens c. the recently fired d. ex-felons
A retailer can increase employee productivity through cross-training
Indicate whether the statement is true or false