In the context of the ACE process, the ________ questions help you develop what to say in a bad-news message whereas the ________ questions focus on how to say it
A) composing; analyzing
B) analyzing; composing
C) composing; evaluating
D) evaluating; composing
E) analyzing; evaluating
Answer: B
Explanation: B) The analyzing questions help you develop what to say in a bad-news message; the composing questions focus on how to say it. After you have determined what you want to say in your message, asking yourself some of the composing questions will help you determine how best to actually say it.
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