Choosing between the direct and indirect approaches in a routine request depends primarily on
A) whether the audience is internal or external.
B) whether the audience is large or small.
C) how reluctant the audience will be to comply.
D) how soon you need the request fulfilled.
E) when you send the request.
Answer: C
Explanation: C) When writing routine and positive messages, use the indirect approach if you're not sure how the audience will respond. Some routine informative messages may require additional care. If a policy change or other announcement could have a profound negative effect on the audience, for example, use the indirect approach.
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